Shipping & Returns
Everything you need to know about getting your order — and what to do if something isn’t right.
From our shelf to your door.
Here’s what happens after you place an order, how long it takes, and what it costs.
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STEP 01
Order placed
You’ll get an order confirmation email right away.
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STEP 02
Processed & packed
We prepare and pack your order with care.
[X] business days -
STEP 03
Shipped
You’ll receive a shipping email with your tracking number.
Tracking included -
STEP 04
Delivered
Your order arrives at your door.
[Y] business days
Standard
Expedited
Overnight
Where we ship
[Nick to confirm — e.g. We currently ship to all 50 U.S. states. International shipping isn’t available yet.]
- Continental U.S.
- [Alaska & Hawaii — confirm]
- [P.O. boxes & APO/FPO — confirm]
- International — not yet
When does processing start?
Orders placed before [cut-off time, timezone] on a business day start processing the same day. Orders placed on weekends or holidays start the next business day.
What if my address is wrong?
Please double-check your address at checkout. If you spot a mistake, contact us right away — we can update it if the order hasn’t shipped yet. We can’t be responsible for orders sent to an incorrect address entered at checkout.
My tracking hasn’t updated
Tracking can take 24–48 hours to show movement after the label is created. If it hasn’t updated after [X] business days, contact us with your order number.
Lost, stolen or damaged package
[Nick’s policy — e.g. If your tracking shows delivered but you can’t find your package, check with neighbors and your local carrier, then contact us within [X] days. For damaged items, send a photo within [X] days of delivery and we’ll make it right.]
Hot or cold weather
[Optional — e.g. During extreme heat, skincare orders may ship early in the week to avoid sitting in transit over weekends.] Bring packages inside promptly after delivery.
Not quite right? We’ll make it simple.
You have [Z] days from delivery to request a return on eligible items. Here’s how it works.
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Request a return
Contact us within [Z] days of delivery with your order number and the reason.
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Get approval
We’ll confirm eligibility and send return instructions [and a prepaid label — confirm].
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Ship it back
Pack the item securely in its original packaging and send it within [X] days of approval.
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Get your refund
Once we receive and inspect it, we’ll refund your original payment method.
Eligible for return
- Unused storage & organizer casesIn original packaging, within [Z] days
- Unopened, sealed skincareSafety seal intact, within [Z] days
- Damaged, defective or wrong itemsReport within [X] days of delivery with a photo
Not eligible
- Opened or used skincareFor hygiene and safety reasons
- Research Division productsAll sales final [attorney to confirm]
- Items marked “final sale”Including clearance items
- Returns after [Z] daysOr without a return approval
Timing
Refunds are issued within [X] business days of receiving your return. Your bank may take [N] more days to show it.
Shipping costs
Original shipping is non-refundable, and return shipping is [paid by the customer / covered by us], unless the item arrived damaged, defective or wrong.
Exchanges
[Nick to confirm — e.g. We don’t offer direct exchanges. Return the item for a refund and place a new order.]
Start a return in a minute.
Have your order number handy — you’ll find it in your confirmation email or in My Account.