Privacy Policy

Who we are

MedWellPlus.com (the “Site”) is operated by [LEGAL BUSINESS NAME] (“MedWell Plus,” “we,” “us” or “our”), based in [Business address]. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to the Site, our online store, our waitlists and our customer support.

Information we collect

Information you give us

• Contact details — name, email address, phone number.
• Order details — billing and shipping addresses, products purchased, order history.
• Account details — login email and password (stored in encrypted form).
• Messages — what you send us through contact forms, email or reviews.
• Waitlist details — your email and, if you choose, your first name and state.

Information collected automatically

• Device and browser type, IP address, approximate location (city/state level), pages viewed, and how you arrived at the Site.
• Information from cookies and similar technologies (see Cookies and tracking).

Information from others

• Payment confirmation and fraud-check results from our payment processor. We never receive or store your full card number.
• Delivery updates from shipping carriers.

How we use your information

• To process, ship and support your orders, including returns and refunds.
• To create and manage your account.
• To answer your questions and provide customer support.
• To send order and account emails (these are necessary and not marketing).
• To send marketing and waitlist updates — only if you opt in. You can unsubscribe anytime.
• To keep the Site secure and prevent fraud.
• To understand how the Site is used and improve it.
• To verify eligibility for certain products and to meet our legal obligations.

How we share information

We share information only as needed to run our business:

• Service providers who work on our behalf — website hosting [e.g. Hostinger], payment processing [processor name], shipping carriers, email delivery [e.g. Mailchimp], and analytics [e.g. Google Analytics]. They may use your information only to provide their services to us.
• Legal reasons — when required by law, court order or government request, or to protect our rights, customers or the public.
• Business transfers — if MedWell Plus is involved in a merger, sale or reorganization, information may transfer as part of that transaction.
• With your consent — in any other case where you have asked us to share it.

Cookies and tracking

Cookies are small files stored on your device. We use:

• Essential cookies — needed for the cart, checkout, login and security. The Site can’t work properly without them.
• Analytics cookies — help us understand how visitors use the Site [list tools].
• Marketing cookies — used to measure or personalize ads [list tools, or remove this line if none are used].

You can block or delete cookies in your browser settings, though some parts of the Site may stop working. [If a cookie banner is installed: You can change your choices anytime using the “Cookie settings” link in the footer.] [Attorney to confirm: we honor Global Privacy Control (GPC) browser signals as an opt-out where required.]

Email marketing and waitlists

If you join our newsletter or a waitlist (such as Telehealth or the MedWell App), we’ll use your email to send updates about that topic and related MedWell Plus news. Every marketing email includes an unsubscribe link, and you can also ask us to remove you at any time.

Health information and telehealth

Our online store does not ask for medical or health information, and we ask that you do not send health details through our contact forms or email.

When our telehealth service launches, it will be provided by licensed healthcare providers on a separate platform with its own privacy notice. Health information collected through telehealth will be handled under that notice and applicable health-privacy laws [e.g. HIPAA, where it applies — attorney to confirm].

Research Division purchases

If you purchase from our Research Division (when available), we may collect additional information to confirm your eligibility — for example, your age, profession or institution. We use this only to verify eligibility, process your order and meet our legal obligations.

How we protect your information

• The Site uses an encrypted (SSL/TLS) connection.
• Payments are processed by a PCI-compliant payment provider — we never see or store full card numbers.
• Access to personal information is limited to people and services that need it.
• Account passwords are stored in encrypted (hashed) form.

No method of transmission or storage is 100% secure, but we work to protect your information and will notify you of a data breach where the law requires.

How long we keep information

We keep personal information only as long as needed for the purposes described in this policy — for example, order records for [X years] for tax and accounting purposes, and marketing information until you unsubscribe. When information is no longer needed, we delete or anonymize it.

Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate;
• Delete your personal information;
• Get a copy of your information in a portable format;
• Opt out of marketing emails, and of the sale, sharing or targeted-advertising use of your information where applicable;
• Appeal our decision if we decline your request.

To make a request, email SUPPORT-EMAIL or use our contact form. We’ll verify your identity before acting, and respond within the time the law requires. We will never treat you differently for exercising your rights.

State privacy notices

Residents of certain states — including California, Virginia, Colorado, Connecticut, Utah, Texas and others with consumer privacy laws — have the rights described above. [Attorney to add any state-specific disclosures required, such as California’s categories of personal information collected, sources, purposes and retention periods.]

Children’s privacy

The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Third-party links

The Site may link to other websites and services we don’t control. Their privacy practices are their own, so please review their policies before sharing information with them.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted, and the “Last updated” date at the top will be revised. If changes are significant, we’ll let you know — for example, by email or a notice on the Site.

Contact us

Questions or requests about your privacy? Contact us: