Questions? We’ve got answers.

[Nick to confirm — e.g. all 50 U.S. states; international shipping not available yet.]

[Processing time + delivery time by method — from Nick’s shipping policy.]

Once your order ships, you’ll receive an email with your tracking number. You can also see your order status anytime in My Account → Orders.

[Nick’s policy — e.g. contact us within X hours of ordering, before it ships.] Contact us as soon as possible with your order number.

[Nick to confirm — e.g. orders ship in plain outer packaging.]

[Returns window and conditions — e.g. unopened items within X days.] Full details are on our Shipping & Returns page.

[Steps — e.g. email us your order number and reason, and we’ll send return instructions.]

[Timing — e.g. refunds go back to your original payment method within X business days of receiving the return.]

[Nick’s policy — e.g. send a photo within X days and we’ll replace it.] Contact us with your order number.

[How they hold temperature, the temperature range, battery/charging and how long they last.]

[Cleaning and care instructions from the manufacturer.]

[Formulation and key ingredients — cosmetic language only, e.g. “helps improve the look of…”.]

[Routine — when to apply, how much, what to pair it with.]

Everyone’s skin is different. We recommend a patch test before first use, and checking the full ingredient list on each product page. If you have a skin condition or concerns, talk to your dermatologist first.

[Nick to choose — guest checkout on/off.] An account lets you track orders and reorder faster from My Account.

[List from the payment processor — e.g. Visa, Mastercard, American Express.]

Yes. Our site uses an encrypted (SSL) connection, and payments are handled by our payment provider — we never see or store your full card number.

Go to Reset password, enter your email, and we’ll send you a link to set a new one.

We’re building them now. Join the waitlist and you’ll be the first to hear when they open.

Telehealth will be delivered by licensed healthcare providers on a secure, privacy-first platform. [More details once providers are confirmed.]

[Nick to confirm at launch — availability depends on where providers are licensed.]

A separate catalog of research-grade compounds for qualified laboratory research, with batch documentation and certificates of analysis. It opens after compliance review.

Not yet. Join the waitlist to be notified when the Research Division opens.

No. Research Division products are sold strictly for laboratory research use only. They are not for human or veterinary use, and we do not provide dosing or usage guidance.